Delivery and Returns
At Bros Baby Store, we’re committed to making your shopping experience as seamless and worry-free as possible. Below, you’ll find all the information you need about our delivery process, return policy, and our Buyer Satisfaction Program, designed to ensure you’re completely happy with your purchase.
Delivery Information
Delivery Timeframes:
- We aim to deliver your orders within 3 to 15 business days.
- In rare, unforeseen circumstances, delivery may take up to 20 to 30 days. We strive to keep delays to a minimum and will notify you if there are any significant delays.
Shipping Costs:
We Offer Free Shipping to the Unites States, United Kingdom, Canada and some other countries.
- For other countries shipping costs (May be free shipping) vary depending on the size, weight of your order, and destination. The shipping fee will be calculated at checkout.
Order Tracking:
- Once your order has been dispatched, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.
Delivery Areas:
- We currently deliver to a wide range of locations. Please check at checkout to confirm if we ship to your specific location.
Returns and Refunds
At Bros Baby Store, we want you to be completely satisfied with your purchase. That’s why we’ve created our Buyer Satisfaction Program—an easy and hassle-free way to ensure your happiness with our products.
Buyer Satisfaction Program
Not satisfied with your purchase? We’ve got you covered.
If for any reason you’re not happy with a product, you can request a refund or exchange through our Buyer Satisfaction Program. We want to ensure that every product you purchase from us meets your expectations.
Eligibility:
- The item must be returned within 30 days of receiving your order.
- The product must be in its original condition, unused, and in its original packaging.
How to Request a Refund:
- Contact Us: Contact our customer service team with your order number and the reason for the return.
- Return Authorization: Once your return is approved, we will provide you with instructions on how to send the product back.
- Refund or Exchange: Once we receive and inspect your return, we will process a full refund or exchange, depending on your preference. Refunds will be issued within 7 business days of receiving the returned item.
Standard Return Policy
In addition to our Buyer Satisfaction Program, we accept returns for products that are:
- Unused, undamaged, and in their original packaging.
- Returned within 30 days of receiving the order.
Return Process:
- To initiate a return, please contact us.
- Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Non-Returnable Items:
- Certain items, such as personalized products or hygiene-sensitive products (e.g., pacifiers, bottles), may not be eligible for return. These items will be clearly marked as non-returnable on the product page.
Exchanges
If you wish to exchange an item for a different size, color, or model, please contact us for assistance. Exchanges are subject to product availability.
Contact Us
If you have any questions about our delivery and returns policies or need assistance with a return, please feel free to contact our customer support team via Live Chat, Support Portal or Contact Page.
At Bros Baby Store, your satisfaction is our priority. Shop with confidence knowing that our Buyer Satisfaction Program has you covered!